The conversations that make adoption stick, and the one that kills it.
Lead with the boring work
Name the tasks everyone dislikes. People welcome help with re-keying and chasing; they resist anything framed as replacing judgment.
Pick champions, not mandates
Two or three volunteers who test early and teach others do more than a company-wide memo.
Show where the time goes
Tell the team in advance what the recovered hours are for: sales, service, or simply leaving on time.